Job Title: Information Developer
Job Description: IBM is looking for talented Content Developers (Technical Writers) to help make a meaningful impact on how their enterprise customers use their products by delivering a delightful technical content experience.
Responsibilities
- Drive a cohesive end-to-end technical content experience that moves customers through every phase of their product journey and drives their actions.
- Own the end-to-end authoring process: design, development, editing, production, translation, and life cycle management
- Propose product design and process improvements, coordinate, and execute content development and user experience strategy.
- Evaluate content requests and work with stakeholders, such as Product Owners, Engineering, Marketing, and Design to understand the business problem, goals, and desired outcomes.
- Design, develop, and publish IBM technical content (e.g. embedded in the UI, product tours, messages, product documentation, and multimedia) that is easy to use, easy to understand, and easy to find. This may also include guided tours as well as training, nurture, and community content.
- Simplify technically complex concepts and details from multiple sources into consumable content that drives user actions.
- Deliver clear, inclusive, accessible, and translated content for a global audience adhering to content design practices
- Research and design content based on user scenarios by understanding personas, delivering content for design iterations, developing and clarifying UI terms, actively contributing to design reviews and conducting user testing/research to validate content.
- Collaborate directly with your Design team, Product Management, Development, Marketing, Support, Sales and Training to tell a cohesive product story. Use expertise and user empathy to influence product design decisions to deliver the best user experiences we can for our clients
Requirements:
- 5+ years experience as a technical writer for enterprise software
- Command of U.S. English writing, curating, and editing content for accuracy, clarity, and usability
- Modeling and formatting content into viable, feasible, and desirable solutions
- Proven experience simplifying complex content for users
- Researching and studying a subject and its context to inform content
- Can define and apply consistent voice and tone throughout a content journey
- Knowledge of markup languages (such as DITA XML, Markdown, HTML) and authoring tools (Oxygen)
- Experience with Content Management Systems
- Experience documenting detailed technical content such as APIs and SDKs
If you are interested in this post go to IBM Career and enter all details and submit your resume.
